FlexCare is Omicron’s support program that enables clients to address specific needs without the formality of a technical proposal or statement of work. FlexCare gives clients the freedom to apply our OSIsoft PI expertise where you need it, when you need it.
When you have something valuable, you take care of it. FlexCare helps you manage your PI investment, and make it even more valuable.
- PI Performance: Gain access to Omicron’s technical expertise and best practices.
- Technical Troubleshooting: If you have an isolated issue event, our experts can resolve the problem quickly and efficiently.
- Custom PI Training
- PI System Check: Are you realizing the full potential of your PI system? Omicron can help you maximize the value of PI.
FlexCare Levels of Support
Purchase support credits upfront to suit your budgeting cycles, and then use them to source technical services whenever required.
|» Hotline Assistance||Up to 1 hour support (48 hour response time): nominal fee per request|
|» Bronze Support||8 hours total, use within 90 days, budget-friendly hourly rate|
|» Silver Support||40 hours total, use within 1 year, discounted hourly rate|
|» ★ Gold Support ★||200 hours total, no expiration, lowest hourly rate ★ Best Value! ★|
To request support, contact Omicron to schedule a consultation: phone 609-678-0110 or email: email@example.com